Support — Endless Defense TD

Need help, found a bug, or have an idea?
The fastest way is from inside the game: Settings › Help & Support › Contact support (or Contact support on the loading screen). Your message reaches us with the details we need, and our reply appears in the game. You can also email Support@MeritDigitalGroup.com; if you are reporting a problem, please include your device model, your iOS or Android version, and what you were doing when it happened.

Beta testers

If you are testing through TestFlight, the quickest route is the Send Beta Feedback button in the TestFlight app — it attaches a screenshot and your device details automatically. Email works too. Testing the Android version through Google Play? Email is the way — please include your phone model and Android version.

Common questions

How do I move my progress to a new device?

Your game is backed up automatically. To open it on another phone, save it with Apple, Google or an email address under Settings › Account › Manage, then choose the same one on the new phone. Without a sign-in, a new iPhone signed in to the same Apple Account (or a new Android phone with the same Google account) usually offers to continue your game when it first opens.

How do I delete my game and its data?

Settings › Account › Manage › Delete game, on iPhone or Android. A game that isn't saved with Apple, Google or email is deleted at once (Game Center or Google Play Games on their own don't count); a game saved with Apple, Google or email is deleted 14 days later, and signing in again before then lets you restore it. Deletion removes the saved game, its backups, its Gems and Platinum record, its leaderboard entries, its support messages and its sign-ins from our servers. Our Privacy Policy lists the little we keep after that and why.

Can't open the game, or no longer have it installed? Email Support@MeritDigitalGroup.com with the subject “Delete my Endless Defense TD game” and your player name (shown on the Account page) or the email address you saved the game with. We delete it within 30 days and reply to confirm. Anonymous gameplay analytics and crash reports are not linked to your game and are removed after 24 months.

How do I turn off analytics?

Settings › Privacy › Share gameplay stats. Switching it off stops gameplay analytics and discards anything still queued. Crash reports are not covered by that switch, because we need them to fix bugs.

I bought something and did not receive it.

Tap Restore under Settings › Purchases. If that does not sort it, contact us from Help & Support (or email us) with the date of the purchase and we will look into it. Purchases made in a TestFlight build or a Google Play testing build use the store's test system and are not charged.

The game crashed or a screen looks wrong.

Please tell us — include your device, iOS or Android version and what you were doing. Crash reports come through automatically, but a description of what you saw is what makes them actionable.